Corporate Policies & Contact

Customer Service Contact Method

We are committed to providing excellent customer service. You can reach us through two convenient methods:

• Email: Please direct all inquiries to our Customer Service Representative at ngarcia@livhaven.com. We strive to respond to all emails within one business day.
• Mailing Address: You can also contact us by mail at our permanent physical address: 11529 Wilmar Blvd, Charlotte NC 28273

Merchant’s Permanent Physical Address

Our official and permanent physical business address is: 11529 Wilmar Blvd, Charlotte NC 28273. This address is used for all official correspondence and matches the address listed on our merchant application.

Consumer Data Privacy Policy

We understand that your privacy is important. This policy outlines how we handle and protect your personal information.

• Information We Collect: We collect consumer information that is necessary to process your transactions and provide our services, such as your name, billing and shipping address, email address, and payment details.
• What We Do With Your Information: The information we collect is used solely for the purpose of fulfilling your orders, communicating with you about your purchases, and improving our service offerings. We do not sell or rent your personal information to third parties.
• How We Secure/Protect Your Information: We implement a variety of security measures to maintain the safety of your personal information. This includes using Secure Socket Layer (SSL) technology for all sensitive data transmission and storing customer information in secure databases with access restricted to authorized personnel. We are committed to taking reasonable precautions to protect your data from unauthorized access, disclosure, alteration, or destruction.

Refund Policy

Please review our policy regarding refunds and returns:

All sales are final. We do not accept returns or issue refunds for any purchases made.

By completing a purchase, you acknowledge and agree to this No Refund Policy. Please ensure you are satisfied with your selection before submitting your payment.